FAQ
**SPECIAL NOTICES**
Extended Return Window – 50 days of date of merchandise received.
For safety precautions, our Customer Service Team is currently working remotely, returns will take an additional 2-3 weeks to process. Thank you for your patience and cooperation in this matter.
Orders selected for Ground service will leave our warehouse within 24-48 hours after the order is placed. LeSportsac processes orders Monday- Friday excluding Holidays. Orders selected for Second Business Day or Next Business Day service will leave our warehouse with top priority within 24 hours.
Once your order has shipped, LeSportsac will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your order once is in transit.
Please note: It may take 24-48 hours for your tracking information to reflect details on UPS, FedEx, DHL and USPS sites. Delivery dates are based on carrier’s days of operations and for more details, please visit carrier sites
US Shipping:
- US Ground: 7-10 Business Days: $5.95 or Free with $50+ Purchase (FedEx, UPS SurePost, USPS, DHL SmartMail)
- US Second Business Day: $25.00 UPS
- US Next Business Day: $30.00 UPS
Canada Shipping:
- Canada – International Ground: 15-25 Business Days: – $15 USD Flat-Rate shipped via DHL (additional processing days may be incurred due to Customs and Canada Post delays)
Duties & taxes apply to all orders to Canada and are the responsibility of the customer.
An estimate of these additional costs will be given at checkout before you complete your order, and is present on your shipping confirmation email. Please keep this for your records, and note that by completing your order you agree to pay these costs.
LeSportsac currently does not collect or refund duties and taxes for Canada orders. Please contact Canada Border Security Agency for more information and refund requests.
Do not iron, do not bleach and do not use detergent
Do not iron and do not bleach
Do not iron, do not bleach and do not use detergent
The LeSportsac Classic, Essential and Travel system Collections, purchased from either a LeSportsac Boutique or LeSportsac.com, are covered under a limited one (1) year warranty from original date of a purchase. Merchandise purchased at LeSportsac Factory Stores is not covered under any Warranty policy.
LeSportsac warrants its product against manufacturer’s defects, this does not include damages that have resulted from misuse of the product or normal wear and tear. Any merchandise replaced under the warranty policy will be covered for an additional six months from date of replacement.
LeSportsac does not accept returns or exchanges on products purchased at department stores or specialty retail stores.
Extended Return Window – 50 days of date of merchandise received.
Unworn and unwashed merchandise will be eligible for return within 30 days of date of merchandise received, all LeSportsac.com order returns will be credited back via your chosen method. Please note that your original shipping cost will not be refunded. All final sale product (price ending with .98¢), are Final Sale and cannot be returned or exchanged. LeSportsac.com does not accept returns on products that were purchased at department stores or specialty retail stores. LeSportsac reserves the right to refuse a refund request if it does not comply with our policy.
For safety precautions, our Customer Service Team is currently working remotely, returns will take an additional 2-3 weeks to process. Thank you for your patience and cooperation in this matter.
LeSportsac Return Address – Please visit portal to process returns https://www.lesportsac.com/a/returns
Return instructions:
- Visit www.lesportsac.com/a/returns
- Fill in order # (reference #) and email address
- Select items that you wish to return
- Select refund and shipping method for the return
- Review all selections and confirm your return.
- Return selections are final and cannot be reversed once confirmed
You will receive confirmation of the submission of your return along with a shipping label to the email address registered with LeSportsac.com. Please print and attach the return label to securely closed package and drop off at any USPS (United States Postal Service) drop off location. For Canada customer, please drop off at your local Canada Post.
Once the refund is processed, a notification will be sent to your email.
***NOTICE*** Important Notification – Your return must be completed and shipped within the LeSportsac return policy time-frame of 30 days from the order's arrival.
For Gift Returns, please contact Customer Service – custsrv@lesportsac.com or 877.397.6597
LeSportsac merchandise is offered for sale ONLY through the following channels of distribution:
(2) LeSportsac.com
(3) authorized distributors,
(4) authorized duty free locations
(5) authorized online retailers
LeSportsac DOES NOT authorize the distribution of its merchandise through any other channel other than stated above. (For a list of authorized distributors, please see our online store locator).
Please note orders placed with a quantity greater than 15 units or with a different billing and shipping address will be contacted by a LeSportsac Customer Service Representative to verify and confirm purchase.
LeSportsac stores sell LeSportsac products for individual use only and not for resale. Only company-owned retail stores and wholesale accounts currently approved by LeSportsac Inc. are permitted to buy LeSportsac products for resale. In the event that it is determined that a customer plans to buy our products for resale, (for example, the customer states such intention or makes repetitive large volume purchases) LeSportsac reserves the right to refuse to sell to the customer and to those affiliated with the customer.
Sales tax is charged to any order shipping to the following US states:
California
Colorado
Connecticut
Georgia
Illinois
Maryland
Michigan
Minnesota
North Carolina
New Jersey
New York
Nevada
Ohio
Pennsylvania
Tennessee
Virginia
Washington State