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Frequently Asked Questions
SHIPPING RESTRICTIONS: Products offered for sale on this site are only available for shipment to addresses in the continental United States and Alaska (excluding Hawaii). LeSportsac purchases are shipped via UPS. LeSportsac is not responsible for packages shipped via US Mail because there is no tracking number for reference.
If you wish to ship to an international location, please contact LeSportsac Customer Service at 1.877.397.6597. CLEANING INSTRUCTIONS: Classic Collection Hand wash in cold water and line dry (some fading may occur during first wash) Do not iron and do not bleach tokidoki for LeSportsac Collection Do not wash, wipe with moist cloth Do not iron and do not bleach LeSportsac Men's and Guys' Collections Do not wash, wipe with moist cloth Do not iron and do not bleach LeSportsac Boutique Collection Do not wash, wipe with moist cloth Do not iron and do not bleach Stella McCartney for LeSportsac Collection Do not wash, wipe with moist cloth Do not iron and do not bleach WARRANTY: All LeSportsac products are covered under warranty for one (1) year. Products purchased at outlet stores are not covered under the warranty policy. AUTHORIZED DISTRIBUTION OF LESPORTSAC PRODUCTS: LeSportsac merchandise is offered for sale ONLY through the following channels of distribution:
(1) LeSportsac retail stores, (2) LeSportsac catalog, (3) authorized distributors, (4) authorized department stores, (5) authorized specialty stores and catalogues, (6) authorized duty free locations, and (7) on the internet EXCLUSIVELY at lesportsac.com. LeSportsac DOES NOT authorize the distribution of its merchandise through individuals, street vendors, unauthorized retail locations, or any website other than lesportsac.com. (For a list of authorized distributors, please see our online store locator). LARGE VOLUME PURCHASE POLICY: LeSportsac limits purchases to 15 total pieces per order. LeSportsac stores sell LeSportsac products for individual use only and not for resale. Only company-owned retail stores and wholesale accounts currently approved by LeSportsac Inc. are permitted to buy LeSportsac products for resale. In the event that it is determined that a customer plans to buy our products for resale, (for example, the customer states such intention or makes repetitive large volume purchases) LeSportsac reserves the right to refuse to sell to the customer and to those affiliated with the customer. SALES TAX: Sales tax is charged to any order shipping to the following locations: New York 8.875%, Long Island, New York 8.625%, Woodbury, New York 8.125%, Kentucky 6%, Nevada 7.75%, Washington State 8.5%, Florida 7.0%, California 9.25%, New Jersey 7%, and Illinois 10.25%. RETURNS/EXCHANGES: Please Note: All Sale Items are FINAL SALE and are not eligible for exchange or credit on LeSportsac.com or LeSportsac retail stores. Products can be returned or exchanged at LeSportsac within 30 days of receipt by the customer. Returned merchandise for credit or exchange must include a copy of the receipt and the Return Form. The customer is responsible for cost of shipping to the Returns Department. After inspection of the bag, a credit will be made to the credit card for cost of the returned merchandise only; shipping is non-refundable. For exchanges, a new charge will be made to the credit card for the merchandise only. Exchange items are shipped via UPS Ground at no additional charge to the customer. Products will not be accepted for exchange or credit after 30 days from the original receipt. Store credit may be used to purchase merchandise at participating LeSportsac stores or at www.LeSportsac.com by calling 1-877-397-6597. Store credit is not activated until 24 hours after purchase. Store credit expires one (1) year from date issued. Please ship returns/exchange to: LeSportsac Attention: Customer Service 350 Fifth Avenue, Suite 402 New York, NY 10118 |