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FAQ

Frequently Asked Questions
 
SHIPPING RESTRICTIONS:
Products offered for sale on this site are only available for shipment to addresses in the continental United States and Alaska (excluding Hawaii). LeSportsac purchases are shipped via UPS and cannot be shipped to a post office box. LeSportsac is not responsible for packages shipped via US Mail because there is no tracking number for reference.

CLEANING INSTRUCTIONS:

Classic Collection
Hand wash in cold water and line dry (some fading may occur during first wash)
Do not iron and do not bleach

tokidoki for LeSportsac Collection
Do not wash, wipe with moist cloth
Do not iron and do not bleach

LeSportsac Men's and Guys' Collections
Do not wash, wipe with moist cloth
Do not iron and do not bleach

LeSportsac Boutique Collection
Do not wash, wipe with moist cloth
Do not iron and do not bleach

Stella McCartney for LeSportsac Collection
Do not wash, wipe with moist cloth
Do not iron and do not bleach

WARRANTY:
The LeSportsac Classic Collection is covered under a limited one (1) year warranty from original date of purchase. Classic merchandise purchased from either a LeSportsac Boutique or LeSportsac.com will be covered. Specialty Collections and merchandise purchased from one of our Factory Outlet stores will not be covered under the below terms and conditions:

LeSportsac warrants its products against manufacturer's defects, this does not include damages that have resulted from misuse of the product or normal wear and tear. Any merchandise replaced under the warranty will be covered for an additional six (6) months from date of replacement.

LeSportsac does not accept returns or exchanges on products purchased at department stores or specialty retail stores.

RETURNS/EXCHANGES:

Please Note: All Sale Items are FINAL SALE and are not eligible for exchange or credit on LeSportsac.com or LeSportsac retail stores. Price adjustments will not be granted for previous purchases.

Return / Exchange Policy: Return or exchange of unworn and unwashed merchandise will be eligible for a full refund through LeSportsac Customer Service and LeSportsac Boutiques within 60 days of date of purchase along with your sales invoice and original tags attached. All refunds will be processed based on original form of payment. Gift purchase is eligible for store credit only. LeSportsac does not accept returns or exchanges on products purchased at department stores or specialty retail stores. All promotional products are a final sale and cannot be returned or exchanged. LeSportsac reserves the right to approve all returns and/or replacements, and has the right to refuse a refund request if it does not comply with this policy requirement.

Please ship returns/exchange to:
LeSportsac
Attention: Customer Service
1411 Broadway, 7th Floor
New York, NY 10018

AUTHORIZED DISTRIBUTION OF LESPORTSAC PRODUCTS:

LeSportsac merchandise is offered for sale ONLY through the following channels of distribution:

(1) LeSportsac retail stores,
(2) LeSportsac catalog,
(3) authorized distributors,
(4) authorized department stores,
(5) authorized specialty stores and catalogues,
(6) authorized duty free locations, and
(7) on the internet EXCLUSIVELY at lesportsac.com.

LeSportsac DOES NOT authorize the distribution of its merchandise through individuals, street vendors, unauthorized retail locations,or any website other than lesportsac.com. (For a list of authorized distributors, please see our online store locator).

LARGE VOLUME PURCHASE POLICY:

LeSportsac limits purchases to 15 total pieces per order.

Please note orders placed with a quantity greater than 15 units or with a different billing and shipping address will be contacted by a LeSportsac Customer Service Representative to verify and confirm purchase.

LeSportsac stores sell LeSportsac products for individual use only and not for resale. Only company-owned retail stores and wholesale accounts currently approved by LeSportsac Inc. are permitted to buy LeSportsac products for resale. In the event that it is determined that a customer plans to buy our products for resale, (for example, the customer states such intention or makes repetitive large volume purchases) LeSportsac reserves the right to refuse to sell to the customer and to those affiliated with the customer.

SALES TAX:
Sales tax is charged to any order shipping to the following locations:
New York 8.875%
New Jersey 7.00%
California 9.50%
Nevada 8.10%
Washington State 8.5%
Tennessee 9.75%
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